AI Receptionist for Dental Practices.
Your front desk, answered perfectly — 24 hours a day, 7 days a week. Built specifically for UK dental practices.
Missed Calls Cost You Patients.
Your reception team is busy with patients in the chair, handling check-ins, processing payments, and managing paperwork. The Care Quality Commission (CQC) identifies responsiveness and accessibility as core standards for registered dental providers — and when the phone rings during peak hours, it goes to voicemail. That patient calls the next practice on Google. Every missed call is a missed booking, a missed recall, and potentially years of lost patient value.
An AI Receptionist Built for Dentistry.
Purpose-built voice AI that understands dental workflows, terminology, and patient expectations.
Appointment Booking & Rescheduling
Books, reschedules, and cancels appointments in real time. Syncs directly with your dental practice management software so your diary is always accurate.
Emergency Triage
Recognises dental emergencies — trauma, severe pain, swelling, uncontrolled bleeding — and routes urgent calls directly to your on-call dentist or emergency line.
New Patient Intake
Captures new patient details, insurance information, and medical history flags before they arrive. Reduces admin time and ensures a smooth first visit.
After-Hours Coverage
Answers every call 24/7 — evenings, weekends, and bank holidays. Patients get immediate assistance, and your practice never misses an enquiry.
The Protocol.
Practice Onboarding
We learn your practice inside out — services, team, opening hours, booking rules, NHS and private workflows. Your AI receptionist is built to sound and operate exactly like your best front-desk staff.
Build & Test
Within 48 hours, your custom voice agent is ready for testing. Call it yourself, run through scenarios, and refine until it handles every situation to your standard.
Go Live
We connect the AI to your phone system. It begins answering calls alongside your team — or handles them entirely. No disruption, no downtime, no training required.
Common Questions.
Yes. Our AI receptionist integrates with leading dental practice management systems including Dentally, Software of Excellence (SOE), and Exact. It can check availability, book appointments, and send confirmation messages to patients in real time. If your software has an API or calendar integration, we can connect to it.
The AI is trained to recognise dental emergency keywords and symptoms. When a caller describes severe pain, trauma, uncontrolled bleeding, or swelling, the system immediately flags the call as urgent and routes it to your on-call dentist or emergency line. Non-urgent cases are booked into the next available slot.
Our voice agents are built to sound natural and professional. They use your practice’s tone of voice, know your services and team, and handle complex scheduling queries. Many patients simply experience a helpful, immediate response without realising it’s AI-powered.
If the AI encounters a question outside its knowledge base, it takes the caller’s details and promises a callback from your team. The message is logged and sent to your practice immediately via email or SMS, so nothing falls through the cracks.
Our managed service plans start from £197 per month for 200 minutes, with no contracts or hidden fees. Most dental practices find the Pro plan at £397 per month (500 minutes) covers their call volume comfortably. We also offer one-off build and handover packages from £997. View full pricing →
Absolutely. The AI can be configured to distinguish between NHS and private callers, routing them through different booking flows, quoting different pricing, and directing them to the appropriate appointment types. It can also explain NHS availability and private treatment options clearly.
In a study of 26 dental practices, AI-assisted call handling recovered an average of $1,800 (£1,400) per practice per month in appointments that would otherwise have been lost to missed calls[2]. With NHS studies showing 1 in 6 patients failing to attend appointments[4], and 80% of callers who reach voicemail hanging up without leaving a message[3], reducing missed and unanswered calls directly impacts practice revenue and patient retention. The ADA reports that 82% of dentists cite patient no-shows as the largest barrier to full scheduling[5].
References
- Peerlogic (2026). “DSO Case Study: AI-Powered Dental Call Analysis.” Analysis of 4,280 calls across 26 dental practices found 38% of inbound calls went unanswered. peerlogic.com
- Peerlogic (2026). Same study found AI follow-up recovered an average of $1,811 per practice per month in otherwise-lost appointments. peerlogic.com
- Forbes / BIA Kelsey. Caller behaviour research: 80% of callers sent to voicemail do not leave a message. forbes.com
- British Dental Journal (2020). “Patterns of ‘Did Not Attend’ among NHS dental patients.” Found 17% DNA rate across 3,678 patients. Published in Nature. nature.com
- ADA Health Policy Institute (2022). 82% of dentists cited patient no-shows and last-minute cancellations as the largest factor preventing full schedules. adanews.ada.org
Book a Free Demo.
See how our AI receptionist handles real dental practice calls. No pressure, no commitment — just a live demonstration tailored to your practice.
Book Free Demo →