AI Receptionist for Estate Agents.
Handle property enquiries around the clock. Your AI receptionist qualifies buyers, books viewings, and ensures no commission slips through the cracks.
Missed Enquiries Cost You Deals.
Property moves fast. According to Propertymark Housing Insight Reports, buyer and vendor expectations around response time have increased significantly — with slow or missed responses frequently cited as a reason for switching agents. When a buyer calls about a listing at 7pm on a Tuesday or a landlord rings on Saturday morning, they expect someone to pick up. If you don’t, the next agent on their list will. Every unanswered call is a potential instruction, a viewing, or a deal — handed to a competitor on a plate.
An AI Receptionist Built for Estate Agents.
Designed to handle the calls that make estate agencies money — from first enquiry to viewing booked.
Property Enquiry Handling
Matches callers to your listed properties, answers key details like price, bedrooms, and tenure, and captures their contact information for follow-up.
Viewing Booking
Schedules property viewings directly into your agent calendars. No back-and-forth, no missed slots — the caller picks a time and it’s confirmed on the spot.
Buyer & Tenant Qualification
Qualifies every caller before they reach your team — budget, timeline, mortgage status, property requirements. Your agents spend time only on serious prospects.
Landlord Call Routing
Directs maintenance requests, management queries, and landlord calls to the right department or person — keeping your lettings and sales lines clear and organised.
The Protocol.
Connect Your Lines
Route your office lines to your AI receptionist — during out-of-hours, overflow, or full-time. Works alongside your team or as a standalone front desk.
AI Handles Enquiries
Your AI receptionist answers every call naturally, identifies the property or service they’re calling about, qualifies the caller, and books viewings into your calendar.
Agents Close Deals
Qualified leads and booked viewings land in your CRM. Your agents focus on what they do best — conducting viewings, negotiating offers, and closing sales.
Common Questions.
Yes. The AI is trained on your live property listings and can answer questions about price, location, bedrooms, tenure, EPC rating, and other key details. When it can’t answer a specific question, it captures the enquiry and flags it for your team to follow up.
The AI integrates with your existing calendar system — Google Calendar, Outlook, or your agency CRM. It checks agent availability in real-time, offers the caller suitable slots, and confirms the booking instantly. Your agents see the viewing appear in their diary with the caller’s details attached.
Absolutely. The AI asks about budget, mortgage status, timeline, chain position, and property requirements. By the time a lead reaches your agent, you already know whether they’re a serious buyer, a first-time viewer, or someone who needs to sell before they can proceed.
Yes. The AI identifies whether the caller is enquiring about a rental or a sale and adjusts its questions accordingly. Lettings callers are asked about move-in dates, employment status, and references. Sales callers are qualified on budget, chain, and mortgage. Calls are routed to the correct department.
Yes. The AI can handle calls for multiple office locations, routing enquiries to the correct branch based on the property or area the caller is asking about. Each branch can have its own listings, calendar, and routing rules while sharing a single AI receptionist system.
When a caller wants to make an offer, the AI captures the offer amount, any conditions, and the buyer’s chain position. It then sends an immediate notification to the listing agent with all the details, so offers are never delayed or lost — even outside office hours.
With the average UK estate agent commission at approximately £3,800 per sale[2] and MIT research showing leads are 21x more likely to convert when contacted within 5 minutes[3], even one additional instruction per month from faster response times can deliver significant ROI. A Homeflow mystery shopper study found the average estate agent takes over 4 hours to respond to a sales enquiry[4] — AI eliminates this delay entirely.
References
- Cymphony (2025). “Why 24/7 Support Is Critical for Estate Agents.” Approximately 40% of buyer enquiries happen outside normal office hours, with Rightmove data showing peak browsing at 8–9pm. cymphony.co.uk
- HM Land Registry / ONS (2025). UK House Price Index: average UK house price £270,000. At average agent fee of 1.42% inc. VAT (The Negotiator), yields ~£3,800 commission. gov.uk
- Oldroyd, J. (MIT / InsideSales.com). “Lead Response Management Study.” Contacting a lead within 5 minutes makes you 21x more likely to qualify them vs. 30 minutes. Based on 15,000+ leads. leadresponsemanagement.org
- Homeflow. Mystery shopper study found only 50% of estate agents respond to sales enquiries within an hour, with an average response time of 229 business minutes (~4 hours). homeflow.co.uk
Never Lose a Lead to a Missed Call.
Book a free consultation and we’ll show you how an AI receptionist can capture more instructions and book more viewings for your agency.
Book Free Consultation →