AI Receptionist for Law Firms.
Never miss a client call again. Our AI receptionist handles intake, books consultations, and routes urgent matters — so your solicitors can focus on case work.
Missed Calls Cost Cases.
Legal clients expect immediate responsiveness. The Solicitors Regulation Authority (SRA) identifies timely communication as a core client care obligation under its Code of Conduct. When a potential client calls your firm and reaches voicemail, they don’t leave a message — they call the next solicitor on the list. According to the Legal Ombudsman (2024), poor communication is the number one complaint against law firms, accounting for 24% of all complaints. Every unanswered call is a case walking out the door.
Built for Legal Practices.
New Client Intake
Captures case type, urgency level, and contact details from every caller. Gathers the information your team needs to assess new matters before the first consultation.
Consultation Booking
Syncs directly with solicitor calendars to book initial consultations. Manages availability across practice areas so clients are matched to the right fee earner.
Conflict Check Flagging
Identifies potential conflicts of interest during the intake process by cross-referencing caller details against existing client data before matters progress.
Urgent Matter Routing
Recognises time-sensitive legal matters — injunctions, bail applications, custody emergencies — and immediately routes them to the appropriate solicitor.
The Protocol.
Configure Your Practice
We map your practice areas, solicitor availability, intake requirements, and escalation criteria. The AI learns your firm’s specific workflows and terminology.
Go Live
Your AI receptionist begins handling calls 24/7. New client enquiries are captured, consultations are booked, and urgent matters are flagged — all without human intervention.
Review and Refine
Access call summaries, intake reports, and booking data through your dashboard. We continuously refine the AI based on your feedback and evolving practice needs.
Common Questions.
Yes. Our system is designed with legal confidentiality as a core requirement. All call data is encrypted in transit and at rest, stored on UK-based servers, and access is restricted to authorised personnel only. We operate under a data processing agreement that aligns with SRA Standards and Regulations, and we never use your client data to train models or share it with third parties.
The AI captures key identifying information from new callers — names, opposing parties, and matter details — and flags potential conflicts against your existing client database. This is a preliminary screening step, not a replacement for your formal conflict check process. Flagged matters are routed to the appropriate fee earner for manual review before any engagement proceeds.
The AI is trained to recognise emotional distress, urgency signals, and sensitive subject matter. In these situations, it adjusts its tone to be calm and reassuring, prioritises gathering essential details efficiently, and escalates to a human team member when appropriate. For domestic violence, safeguarding, or emergency situations, it follows your firm’s predefined escalation protocol immediately.
Absolutely. Each practice area — conveyancing, family, criminal, commercial, litigation — can have its own intake questions, routing rules, and escalation criteria. The AI identifies the nature of the enquiry early in the call and follows the appropriate workflow. You can update these flows at any time as your practice evolves.
Yes. We integrate with widely used legal PMS platforms including Clio, LEAP, PracticePanther, and others. New client intake data, appointment bookings, and call summaries can be pushed directly into your existing system, reducing double-entry and keeping your matter records up to date automatically.
Plans start from £197 per month with no long-term contracts. Pricing scales based on call volume and the number of practice areas configured. Every plan includes 24/7 coverage, unlimited call handling, and full access to your reporting dashboard. Book a free consultation and we’ll recommend the right plan for your firm’s size and call volume.
Research shows 62% of callers who can’t get through immediately call a competitor[1], and MIT research confirms leads are 21x more likely to convert when contacted within 5 minutes[3]. With the average legal client worth £4,800 over their lifetime[2], capturing even one additional client per month through faster response times delivers substantial ROI against a £197/month investment.
References
- PATLive. “The Cost of Missed Calls.” 85% of unanswered callers never try again; 62% immediately call a competitor. patlive.com
- Clio (2024). “Legal Trends Report.” Annual analysis of legal industry client intake, billing, and practice management data. clio.com
- Oldroyd, J. (MIT / InsideSales.com). “Lead Response Management Study.” Contacting a lead within 5 minutes makes you 21x more likely to qualify them vs. 30 minutes. Based on 15,000+ leads and 100,000+ call attempts. leadresponsemanagement.org
- Clio (2024). “Secret Shopper Study.” Only 40% of law firms answer phone calls from prospective clients; 73% of secret shoppers would not recommend the firms they contacted. clio.com
- UK Legal Ombudsman (2024/25). Annual Complaints Data. Poor communication is the #1 complaint against law firms, accounting for 24% of all complaints. legalombudsman.org.uk
- Solicitors Regulation Authority (SRA). Code of Conduct for Solicitors. Identifies timely communication and accessibility as core client care obligations. sra.org.uk
Book a Free Consultation.
See how an AI receptionist can capture more client enquiries for your law firm. No pressure, no jargon — just a straightforward conversation about your practice.
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