AI Receptionist for Medical Practices.
Intelligent call handling for GP surgeries and medical clinics — 24/7, GDPR compliant, built for the NHS and private healthcare.
The Phone System Is Broken.
Every morning, patients queue on the phone from 8am, desperate to get through. The CQC GP inspection framework includes patient access and responsiveness as a rated domain — meaning unanswered calls can directly affect a practice’s overall CQC rating. Receptionists are overwhelmed, lines are jammed, and patients who can’t get through either give up or walk into A&E instead. Missed appointments cost the NHS billions. The 8am rush is a daily crisis that no amount of extra staff can solve.
An AI Receptionist Built for Healthcare.
Purpose-built voice AI that understands medical workflows, patient urgency, and NHS processes.
Appointment Booking & Cancellation
Books, cancels, and reschedules appointments in real time. Integrates with your clinical system so availability is always accurate and double-bookings never happen.
Urgency Triage
Identifies urgent symptoms and escalates appropriately. Directs emergencies to 999, urgent cases to 111 or your duty doctor, and routine enquiries into standard appointment slots.
Repeat Prescription Requests
Collects patient details and medication information, logs the request, and confirms collection timeframes. Reduces admin burden and ensures no prescription request is lost.
Multi-Location Support
Handles calls for multiple surgeries from a single system. Identifies which site the patient needs, applies the correct booking rules, and routes to the appropriate team.
The Protocol.
Practice Onboarding
We map your clinical workflows — appointment types, triage rules, prescription processes, opening hours, and multi-site configurations. Your AI receptionist is built to mirror your exact protocols.
Build & Test
Within 48 hours, your custom voice agent is ready. Test it with real scenarios — routine bookings, urgent calls, prescription requests — and refine until it meets your clinical standards.
Go Live
We connect the AI to your phone system. It begins handling calls immediately — working alongside your reception team or covering lines independently. No disruption to existing workflows.
Common Questions.
Yes. Our platform is built with GDPR compliance at its core. Patient data is encrypted in transit and at rest, processed only within UK/EU data centres, and subject to strict data retention policies. We provide a Data Processing Agreement (DPA) and can work with your Data Protection Officer to ensure full compliance with NHS and ICO standards.
Yes. The AI is trained to identify urgent symptoms and escalate appropriately. For life-threatening situations, it directs callers to 999 immediately. For urgent but non-emergency cases, it advises calling 111 or routes to your duty doctor. Routine enquiries are booked into standard appointment slots.
We integrate with major clinical systems including EMIS Web, SystmOne, and Vision via their available APIs and calendar interfaces. The AI can check appointment availability and book directly into your clinical system. We work with your IT team or system supplier to configure the integration during onboarding.
The AI collects the patient’s name, date of birth, and medication details, then logs the request for your dispensing team to process. It confirms the usual collection timeframe and pharmacy details. The request is sent to your practice via your preferred method — whether that’s direct system entry, email, or secure messaging.
Absolutely. The AI can handle calls for multiple surgery locations from a single system. It identifies which site the patient is calling about, applies the correct booking rules and availability for that location, and routes calls to the appropriate team. Each site can have its own configuration and opening hours.
If the AI detects a medical emergency — chest pain, difficulty breathing, severe bleeding, loss of consciousness, or stroke symptoms — it immediately advises the caller to hang up and dial 999. It does not attempt to handle life-threatening situations. For urgent but non-emergency calls, it routes to your duty doctor or advises NHS 111.
Missed GP appointments cost the NHS over £216 million per year, at approximately £30 per missed slot[1]. In the US, healthcare no-shows cost an estimated $150 billion annually[4]. AI-driven call handling reduces missed appointments by ensuring every patient gets through, and McKinsey estimates AI can reduce healthcare administrative costs by up to 25%[5]. For a typical practice, even recovering a fraction of missed appointments delivers significant monthly savings.
References
- NHS England (2019). “Missed GP appointments costing NHS millions.” 15.4 million practice appointments missed annually, costing over £216 million at £30 per appointment. england.nhs.uk
- NHS England / Ipsos (2024). “GP Patient Survey 2024.” 50.3% of patients found it not easy to get through to their practice by phone. england.nhs.uk
- NHS England (2024). “Reducing Did Not Attends (DNAs) in outpatient services.” Overall outpatient DNA rate of 5.6%. england.nhs.uk
- Healthcare Finance News (2017). “Missed appointments cost the U.S. healthcare system $150 billion annually.” healthcarefinancenews.com
- McKinsey & Company. “The AI opportunity in healthcare.” AI can reduce healthcare administrative costs by up to 25%. mckinsey.com
Book a Free Demo.
See how our AI receptionist handles real medical practice calls. No pressure, no commitment — just a live demonstration tailored to your surgery.
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