Voqal AI + Cliniko.
Connect your Cliniko practice management system to Voqal AI. Patient calls answered, appointments booked by practitioner and treatment type, new patients registered — all without interrupting your clinical sessions.
How the integration works.
Voqal AI connects to your Cliniko account through a secure API key. Once linked, the AI receptionist can read your practitioner schedules, treatment type catalogue, patient records, and appointment availability in real time.
When a patient phones, Voqal AI searches Cliniko for their record using name, date of birth, or contact details. Recognised patients are matched to their existing file. New patients are registered on the spot — name, contact information, date of birth, and referral source captured during the conversation and written straight into Cliniko.
The AI understands treatment durations, practitioner qualifications, and room allocations configured in Cliniko. It only offers appointment slots where the correct practitioner has sufficient time and availability, eliminating double-bookings and scheduling conflicts entirely.
What syncs.
Patient Record Matching
Voqal AI searches your Cliniko patient database in real time. Returning patients are identified by name, date of birth, email, or phone number and linked to their existing clinical record — no duplicate profiles created.
Practitioner & Treatment Booking
The AI reads each practitioner's availability, treatment capabilities, and appointment durations from Cliniko. Callers are offered slots that match both their requested treatment and a qualified, available practitioner.
New Patient Registration
First-time callers are registered in Cliniko during the call. Voqal AI captures personal details, contact preferences, referral source, and any relevant medical notes, creating a complete patient profile before the appointment is booked.
Appointment Confirmation & Reminders
Once booked, Cliniko's built-in confirmation and reminder workflows trigger automatically. Patients receive SMS or email confirmations without your team needing to send anything manually.
Live in three steps.
Connect Cliniko via API Key
Generate an API key from your Cliniko settings and share it with Voqal AI. The connection is encrypted and read/write permissions are scoped to scheduling and patient records only.
Configure Practitioners & Treatments
Map which practitioners and treatment types Voqal AI can book. Set rules for appointment durations, new patient intake slots, and any treatments that require manual approval before confirmation.
Enable AI Booking
Activate the integration and Voqal AI begins answering patient calls, checking Cliniko availability, and booking appointments directly into your practice diary from the first call.
Built for allied health.
Cliniko is the practice management system of choice for thousands of allied health practices across the UK. Voqal AI's integration is built for the specific workflows these clinics rely on. See our dedicated AI receptionist for medical practices page for more on how we serve healthcare businesses.
- Physiotherapy clinics — book initial assessments and follow-up sessions by therapist, managing varying appointment durations for different treatment types across a busy clinic schedule.
- Chiropractic practices — handle new patient consultations separately from regular adjustment appointments, routing callers to the correct slot length and practitioner automatically.
- Osteopathy clinics — manage practitioner-specific diaries where patients often request a particular osteopath, with Voqal AI honouring those preferences when availability allows.
- Podiatry practices — distinguish between routine nail care, biomechanical assessments, and diabetic foot checks, each requiring different appointment lengths and sometimes different practitioners.
- Multi-discipline allied health centres — coordinate bookings across physiotherapists, chiropractors, massage therapists, and psychologists within a single Cliniko account, routing each call to the right discipline.
Frequently asked questions.
The integration works with any specialty configured in your Cliniko account — physiotherapy, chiropractic, osteopathy, podiatry, psychology, occupational therapy, speech therapy, and more. Voqal AI reads your treatment types and practitioner settings directly from Cliniko, so it adapts to your discipline automatically.
Yes. When a patient calls, Voqal AI searches your Cliniko database by name, date of birth, email, or phone number to find their existing record. Matched patients are linked to their file so the appointment is booked against the correct patient profile, preserving their full treatment history.
Absolutely. If the caller is not found in your Cliniko records, Voqal AI creates a new patient profile during the call. It captures their name, contact details, date of birth, and referral source, then books their first appointment — all within the same conversation.
Yes. Voqal AI reads your Cliniko treatment type catalogue and guides callers through selecting the appropriate service. It understands appointment durations for each treatment type and only offers slots where the required time is available with a qualified practitioner.
Yes. If your Cliniko account includes telehealth appointment types, Voqal AI can offer those as an option. Callers who prefer a remote consultation are booked into a telehealth slot, and Cliniko handles the video link generation as normal.
Ready to connect Cliniko?
Book a demo and we'll walk you through the Cliniko integration live. Setup typically takes less than 15 minutes.