Voqal AI + Dentally.
Connect your Dentally practice management system to Voqal AI. Every patient call answered, every appointment booked into the right treatment room, every clinician schedule respected — without your reception team lifting a finger.
How the integration works.
Voqal AI connects to Dentally through a secure API link. Once authorised, the AI receptionist gains read and write access to your patient records, appointment diary, clinician schedules, and treatment room availability.
When a patient calls, Voqal AI matches them against your Dentally database using their name, date of birth, or phone number. Existing patients are recognised instantly. New patients are registered in Dentally during the call, with all relevant details captured before the appointment is confirmed.
The integration handles the complexity of dental scheduling — NHS band allocations, private treatment pricing tiers, hygienist versus dentist availability, and multi-surgery room management — so your front desk can focus on the patients already in the practice.
What syncs.
Patient Record Matching
Voqal AI searches Dentally in real time to identify returning patients by name, date of birth, or contact number. Verified patients are linked to their existing record — no duplicate entries, no manual look-ups.
Treatment Room & Clinician Booking
The AI checks clinician diaries and treatment room allocations within Dentally before offering appointment slots. It respects individual clinician working patterns, lunch breaks, and room assignments across your practice.
NHS vs Private Appointment Routing
Voqal AI identifies whether the caller requires an NHS or private appointment and books the correct type in Dentally. NHS band rules, exemption categories, and private fee structures are all handled during the call.
Recall & Follow-Up Automation
Patients overdue for check-ups or hygiene visits are flagged automatically. When they call in, Voqal AI prompts rebooking based on their recall interval stored in Dentally, keeping your appointment book consistently full.
Live in three steps.
Connect Your Dentally Account
Authorise Voqal AI to access your Dentally practice via API. We handle the technical setup — you just approve the connection from your Dentally admin panel.
Map Appointment Types & Clinicians
Configure which appointment categories, clinicians, and treatment rooms Voqal AI can book into. Set rules for NHS slots, private treatments, hygienist visits, and emergency availability.
Activate Live Patient Booking
Switch on the integration and Voqal AI starts answering calls, verifying patients, and booking appointments directly into your Dentally diary — from the very first ring.
Built for dental practices.
The Dentally integration is designed for how dental practices actually operate. Whether you run a single surgery or a multi-site group, Voqal AI adapts to your workflows. See our dedicated AI receptionist for dental practices page for the full picture.
- Single-site dental practices — replace missed calls during busy morning slots when reception is overwhelmed with check-ins and phone lines ring simultaneously.
- Multi-surgery dental groups — route patients to the correct location and clinician across multiple Dentally-connected sites, balancing appointment load automatically.
- NHS and mixed practices — distinguish between NHS and private callers, apply the correct appointment types, and maintain accurate UDA tracking within Dentally.
- Practices with high recall volumes — capture rebooking opportunities every time a recall patient calls in, reducing the backlog your reception team needs to chase manually.
- Emergency dental slots — prioritise urgent cases like pain, swelling, or trauma into designated emergency appointment slots without disrupting the regular diary.
Frequently asked questions.
Yes. Voqal AI distinguishes between NHS and private appointment types within Dentally. When a patient calls, the AI identifies their payment route and books the correct appointment type, applying the right clinician and treatment room rules for each.
Absolutely. The integration supports multi-site dental groups. Voqal AI reads availability across all your Dentally locations and can route patients to the nearest surgery or next available slot based on your preferences.
Voqal AI checks each clinician's schedule, treatment capabilities, and room assignments in Dentally. When a patient requests a specific dentist or treatment, the AI matches them to the right clinician and available slot automatically.
Yes. Voqal AI can identify patients due for recall based on their Dentally records and proactively manage rebooking during inbound calls. It can also flag overdue recall patients for your team to follow up on.
Yes. You can designate emergency slots within your Dentally schedule. Voqal AI recognises urgent dental situations during the call — such as severe pain, swelling, or trauma — and books the caller into the next available emergency slot.
Ready to connect Dentally?
Book a demo and we'll show you how Voqal AI integrates with your Dentally system. Setup typically takes less than 15 minutes.