Voqal AI + Microsoft Outlook.
Enterprise-grade calendar integration. Your AI receptionist reads Outlook availability, books appointments, and creates Teams meetings — all while the caller is on the phone.
How the connection works.
Voqal AI connects to Microsoft 365 through the Microsoft Graph API using OAuth 2.0 authentication. Your IT administrator approves the connection once, and every authorised user's calendar becomes available to the AI receptionist.
When a caller requests an appointment, Voqal AI queries the relevant Outlook calendar for free/busy data. It considers existing meetings, focus time blocks, out-of-office entries, and tentative holds before offering available slots. Once the caller confirms, a calendar event is created with all attendees, a description, and an optional Microsoft Teams meeting link.
The integration respects your organisation's security policies including conditional access, multi-factor authentication, and data residency requirements. Your IT team retains full control over the permissions granted.
What syncs.
Office 365 Calendar Sync
Full read/write access to Outlook calendars. Voqal AI checks availability across primary calendars, shared calendars, and resource mailboxes before offering any time slot to a caller.
Teams Meeting Creation
Automatically attach a Microsoft Teams meeting link to every booked appointment. Attendees receive the join link in their calendar invitation — no extra steps required.
Shared Mailbox & Room Booking
Book into shared mailbox calendars and meeting room resources. Ideal for reception accounts, team diaries, and conference room scheduling across your organisation.
Enterprise Security Compliance
OAuth 2.0 with admin consent, MFA support, conditional access compatibility, and no password storage. Meets the security standards expected by enterprise IT teams and compliance officers.
Live in three steps.
Connect Your Microsoft Account
Sign in through the Microsoft identity platform. For organisational accounts, your IT administrator may need to grant tenant-level consent through the Azure portal or Microsoft 365 admin centre.
Grant Calendar Permissions
Approve the specific permissions Voqal AI needs: read calendar availability and create calendar events. No access to email content, files, or other Microsoft 365 data is requested.
Activate AI Scheduling
Configure your bookable hours, appointment types, and whether to include Teams meeting links. Switch on the integration and your AI receptionist begins scheduling into Outlook immediately.
Built for Microsoft businesses.
If your organisation runs on Microsoft 365, this integration keeps everything inside your existing ecosystem. Common use cases include:
- Enterprise organisations on Microsoft 365 needing AI phone booking that meets corporate security standards
- Law firms using Outlook for diary management across multiple fee earners and practice areas
- Corporate offices with shared room booking and resource calendars managed through Exchange
- Teams using Microsoft Teams for meetings who want video links generated for every phone-booked appointment
- Multi-site businesses with centralised Microsoft 365 tenants managing calendars across offices
Frequently asked questions.
Yes. Voqal AI connects to Microsoft 365 (formerly Office 365) through the Microsoft Graph API. This covers Exchange Online, Outlook.com, and any mailbox hosted on Microsoft's cloud platform. The integration works with Business Basic, Business Standard, Enterprise E3, E5, and all other Microsoft 365 plans that include Exchange Online.
Yes. When Voqal AI creates a calendar event, it can automatically attach a Microsoft Teams meeting link. Attendees receive the Teams join URL in their calendar invitation, ready to click when the meeting starts. You can enable or disable this on a per-event-type basis.
Yes. Voqal AI can access shared mailbox calendars and resource mailboxes (meeting rooms, equipment) with appropriate permissions. Your IT administrator grants access through the Microsoft 365 admin centre. This is ideal for reception desks, team booking accounts, and conference room scheduling.
Voqal AI uses the Microsoft Graph API with OAuth 2.0 authentication and supports multi-factor authentication, conditional access policies, and tenant-level admin consent. No passwords are stored. Your IT team retains full control over the permissions granted and can revoke access at any time through the Azure portal.
Voqal AI requires Exchange Online (Microsoft 365) for direct integration. Fully on-premise Exchange Server is not directly supported. However, organisations using Exchange hybrid deployments where calendars sync to the cloud can connect through the Microsoft Graph API. For purely on-premise setups, our Zapier integration can serve as a bridge.
Ready to connect Outlook?
Book a demo and we'll walk your team through the Microsoft 365 connection. IT-friendly setup with full admin consent documentation.