1. Agreement to Terms
By accessing or using the services provided by Voqal AI ("we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.
2. Services Description
Voqal AI provides AI-powered communication services including:
- AI Phone Agents (inbound and outbound call handling)
- AI Chat Agents
- Lead Reactivation campaigns
- Process Automation
- Outbound marketing campaigns
3. Client Responsibilities
As a client, you agree to:
- Provide accurate and complete information during onboarding
- Maintain the confidentiality of your account credentials
- Comply with all applicable laws and regulations
- Not use our services for any unlawful or fraudulent purposes
- Provide timely feedback during the implementation process
4. Payment Terms
- All invoices are due within 14 days of issuance
- We reserve the right to suspend services for overdue accounts
- Fees are non-refundable unless otherwise agreed in writing
5. Intellectual Property
Voqal AI retains all intellectual property rights in our technology, software, and methodologies. Clients receive a licence to use deliverables upon full payment, but ownership of the underlying technology remains with Voqal AI.
6. Confidentiality
Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our business relationship. This obligation survives the termination of our agreement.
7. Service Level & Support
- We strive for maximum reliability with minimal downtime
- Standard support: Monday–Friday, 9am–6pm GMT
- Emergency support available per individual agreement
8. Limitation of Liability
Voqal AI shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the fees paid by the client in the preceding 12-month period.
9. Termination
Either party may terminate the agreement with 30 days' written notice. Voqal AI reserves the right to terminate immediately in cases of material breach by the client.
10. Governing Law
These terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be resolved through good-faith negotiation or, failing that, through the courts of England and Wales.
11. Contact Us
For questions about these Terms and Conditions, please contact us:
Email: info@voqalai.com
Phone: +44 20 3996 0962