1. Agreement to Terms

By accessing or using the services provided by Voqal AI Ltd (“we”, “us”, or “our”), a company registered in England & Wales (Company No. 17080303) with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. Services Description

Voqal AI Ltd provides AI-powered communication services including:

AI Phone Agents (inbound and outbound call handling)
AI Chat Agents
Lead Reactivation campaigns
Process Automation
Outbound marketing campaigns

3. Client Responsibilities

As a client, you agree to:

Provide accurate and complete information during onboarding
Maintain the confidentiality of your account credentials
Comply with all applicable laws and regulations
Not use our services for any unlawful or fraudulent purposes
Provide timely feedback during the implementation process

4. Payment Terms

Managed service plans are billed monthly in advance. Build & Handover fees are billed on agreed milestones
Overage minutes on managed plans are billed monthly in arrears at the per-minute rate stated on the pricing page
All invoices are due within 14 days of issuance
All prices exclude VAT. VAT will be added to invoices at the prevailing rate where Voqal AI Ltd is required to charge it
We reserve the right to suspend services for overdue accounts

5. Intellectual Property

Voqal AI retains all intellectual property rights in our technology, software, and methodologies. Clients receive a licence to use deliverables upon full payment, but ownership of the underlying technology remains with Voqal AI.

6. Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or sensitive information shared during the course of our business relationship. This obligation survives the termination of our agreement.

7. Service Level & Support

We strive for maximum reliability with minimal downtime
Standard support: Monday–Friday, 9am–6pm GMT
Emergency support available per individual agreement

8. Limitation of Liability

Voqal AI shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our total liability shall not exceed the fees paid by the client in the preceding 12-month period.

9. Cancellation & Refunds

Managed service plans are rolling-monthly with no minimum term. Either party may cancel with 30 days’ written notice to info@voqalai.com. Service continues, and the standard monthly fee remains payable, through the notice period
Monthly subscription fees already paid for the current billing period are non-refundable. No further charges are taken after the notice period ends
Build & Handover engagements may be cancelled in writing at any time. Fees for work already completed up to the cancellation date remain payable; any unstarted milestones are not charged
Voqal AI Ltd reserves the right to terminate immediately in cases of material breach, non-payment, or unlawful use of the service

10. Data Processing

When Voqal AI Ltd processes personal data on a client’s behalf (for example, callers’ names, phone numbers, or appointment details handled by an AI agent), Voqal AI Ltd acts as a data processor and the client acts as the data controller under UK GDPR. A Data Processing Agreement (DPA) setting out roles, security measures, sub-processors, and data subject rights is available on request — please email info@voqalai.com. Our handling of personal data we collect directly (for example, from website forms or sales enquiries) is described in our Privacy Policy.

11. Governing Law

These terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be resolved through good-faith negotiation or, failing that, through the courts of England and Wales.

12. Contact Us

For questions about these Terms and Conditions, please contact us:

Email: info@voqalai.com
Phone: +44 20 3996 0962 (UK) / +1 (332) 264-1587 (US)

Terms & Conditions.