Last updated: 13 October 2026
At Voqal AI Ltd (“we”, “us”, or “our”), a company registered in England & Wales (Company No. 17080303) with registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
This matters, because it determines who you should contact.
Our current work is building and maintaining websites. Our own enquiries are used to respond, prepare website demos and administer client relationships. We do not use enquiry or client-customer data for AI training, product research or profiling.
Client website enquiries are directed to the client. Hosting and form providers may also store them as part of providing the service. We do not routinely read or reuse those enquiries; any support access must follow the client’s documented instructions. Direct delivery to the client does not mean that no copy is stored by the hosting provider.
Information you give us:
Information collected automatically: our hosting provider logs IP address, browser and device type, pages requested and referring URL, for security and aggregate traffic measurement. We do not run Google Analytics or any third-party advertising or tracking pixel on this website.
Website chat, where included in a client’s service, operates under that client’s instructions and privacy notice. We do not use those conversations for our own research or AI training.
Our enquiry forms use Google reCAPTCHA to help prevent automated spam and abuse. Google processes browser and device information, including your IP address, as part of this check. See Google's Privacy Policy and Terms of Service. You can contact us by email instead of using the form.
Providing enquiry details is voluntary. We need a name, business information and contact email to respond and prepare a relevant demo. Phone numbers are optional. Please do not include passwords, payment card details, health information or other sensitive personal information in a sales enquiry.
When preparing a requested website demo or audit, we may also use business information from your existing website and public business profiles. We use AI tools to help create website designs, content and code. That is distinct from training an AI model on enquiries. Client-customer enquiries are not used as material for our own demos or development.
Where we rely on legitimate interests, we have considered whether our interest is overridden by your rights, and you can object at any time using the contact details below.
We do not sell your personal information, and we do not share it for advertising. We use providers to deliver the service. Providers processing information on our instructions require appropriate data-processing terms. Some providers, such as payment providers, also act as controllers for their own legal, security and fraud-prevention purposes.
We may also disclose information where we are legally required to, or to establish or defend legal claims. If we add or replace a provider that processes client data, we give our clients notice under their Data Processing Agreement.
Some of the providers listed above are based in, or store data in, the United States. Where personal data is transferred outside the UK we rely on the UK International Data Transfer Agreement, or the EU Standard Contractual Clauses together with the UK Addendum, plus any additional safeguards needed for that transfer. You can ask us for details of the safeguards that apply to a specific transfer.
We delete or anonymise data once these periods expire, unless we are required to keep it for longer.
We do not use solely automated decisions with legal or similarly significant effects to decide whether to provide our website services to you. For questions about an enquiry or our services, contact contact@voqalai.com.
We use appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, multi-factor authentication on our administrative accounts, and providers who maintain recognised security standards. No method of transmission or storage is completely secure, but we take this seriously. If a personal data breach occurs that is likely to result in a risk to people’s rights, we will report it to the Information Commissioner’s Office within 72 hours of becoming aware of it, and tell affected individuals where the law requires.
Under UK data protection law you have the right to:
We respond within one month. There is no charge unless a request is manifestly unfounded or excessive.
You also have the right to complain to the Information Commissioner’s Office, the UK supervisory authority, at ico.org.uk/make-a-complaint or on 0303 123 1113. We would appreciate the chance to resolve it with you first.
The current website does not automatically load an AI chat widget.
We do not use analytics cookies, advertising cookies or third-party tracking pixels on this website. Traffic measurement is done by our host from server logs, without cookies. If that changes, we will add a consent banner and update this policy before setting any non-essential cookie. You can also control cookies through your browser settings.
Our own services and enquiry forms are directed at businesses, not children. Please do not include children’s personal information in a sales enquiry. If you believe it has been supplied, contact us so we can assess and handle it appropriately. Where a client’s website collects children’s information, that client is responsible for its privacy notice and instructions to us; the fact that we sell to businesses does not exclude that information from our duties as a processor.
We update this policy when our services or providers change. The date at the top shows when it was last revised. Where a change materially affects how we use your data, we will tell affected clients directly.
Voqal AI Ltd is the data controller for the processing described in this policy. We have not appointed a Data Protection Officer, as we are not required to. For any privacy question, or to exercise your rights, contact:
Email: contact@voqalai.com