Your office is on viewings, your phones are unattended, and a buyer is browsing Rightmove at 9pm. Voqal answers every call, books viewings instantly, qualifies buyers and tenants, and routes vendor valuations to the right negotiator. 24/7 — because property doesn’t sleep.
Most property enquiries happen evenings and weekends — exactly when no one’s in the office. Forbes (2023) found 67% of callers hang up when they can’t reach a real person, and PATLive (2023) found 80% of voicemail callers don’t leave a message. For agents, that’s a viewing booked with the next agency on the high street.
Direct integration with your diary and viewing software. Buyers booking at 9pm Sunday, tenants at lunchtime, vendors after work — every viewing slotted before the caller hangs up.
Captures budget, deposit, mortgage status, position (first-time buyer, chain, cash), preferred areas, and bedroom requirements — so negotiators only follow up genuine interest.
Free valuations and instructions routed instantly to your senior negotiator or branch manager. Speed wins instructions — the MIT/InsideSales.com Lead Response Management study found responding within five minutes rather than thirty makes you 21× more likely to qualify the lead.
Handles tenant enquiries with right-to-rent prompts, referencing requirements, and pet/smoker filters per landlord instructions. Books viewings for properties that match.
Sales and lettings viewings booked into your calendar with property reference, viewer details, and confirmation SMS sent automatically.
Captures property details, address, reason for sale or letting, and books a market appraisal with your senior agent.
Pre-screens against landlord criteria — budget, employment, pets, smoker, household size — before booking viewings.
Existing applicants and vendors get routed to their negotiator, or a detailed message taken with property reference.
That is usually where the decision gets made. If the site looks dated, loads slowly on a phone, or does not say what you charge, people leave without ever picking up. A voice agent cannot answer a call nobody made.
Voqal builds and runs the website too. Fully managed from £49 a month with the build included. Start there, then add the voice agent when the phone becomes the bottleneck.