A voice agent that talks like your front-of-house, not a chatbot. Triages enquiries by case type, captures conflict-check details, books consultations into the right fee-earner’s diary, and never lets a billable lead bounce to voicemail.
Fee earners can’t answer the phone — they’re in court, drafting, or with a client. Yet the next big instruction is on the line right now. Forbes (2023) found 67% of callers hang up when they can’t reach a real person, and the MIT/InsideSales.com Lead Response Management study found you are 21× more likely to qualify a lead if you respond within five minutes rather than thirty. For law firms, every dropped call is a panel referral going to a competitor.
THE BENEFITS
Built for the way law firms run.
Qualifies by case type before reaching a fee earner
Captures matter type — family, conveyancing, employment, personal injury, wills, commercial — then gathers the right intake details so paralegals or fee earners pick up a triaged enquiry, not a cold call.
Conflict-check ready
Collects names of all parties at intake so your conflict checks can run before the consultation is booked. Faster onboarding, fewer last-minute reschedules.
Protects billable time
Out-of-hours calls, lunch cover, overflow on a busy Monday — handled. Fee earners only get warm transfers for live emergencies you’ve defined.
UK-compliant intake
Calls are encrypted, processed under UK GDPR and the Data Protection Act 2018, and never used to train external AI models. Voqal AI Ltd is UK-registered (Companies House 17080303).
USE CASES
What it actually handles.
01
New enquiry intake
Captures name, contact, matter type, opposing party, and a brief summary — ready for conflict check and fee-earner review.
02
Booking initial consultations
Books straight into your case management or calendar system, with case-type-specific durations and fee-earner routing.
03
Existing-client routing
Recognises returning clients, transfers to the right fee earner, or takes a detailed message with case reference.
04
Out-of-hours emergencies
For criminal, family, or duty solicitors — escalates urgent calls per your on-call rota.
THE EVIDENCE
The numbers behind it.
67%
Of customers hang up when they can’t reach a real person (Forbes, 2023)
21×
More likely to qualify a lead when you respond within 5 minutes rather than 30 (Lead Response Management study, MIT/InsideSales.com)
80%
Of voicemail callers won’t leave a message (PATLive, 2023)
£25K
Avg UK receptionist salary. AI from £197/mo (ONS ASHE, 2024)
BEFORE THE PHONE RINGS
Most people check the website first.
That is usually where the decision gets made. If the site looks dated, loads slowly on a phone, or does not say what you charge, people leave without ever picking up. A voice agent cannot answer a call nobody made.
Voqal builds and runs the website too. Fully managed from £49 a month with the build included. Start there, then add the voice agent when the phone becomes the bottleneck.
Yes. We build separate intake flows per case type — conveyancing requires property addresses and lender, family law needs party names and children’s details, personal injury needs incident date and circumstances. Each route gathers what your fee earners actually need.
In most cases, yes. We connect to any system that supports calendar sync, webhook or Zapier — which covers the main UK case management platforms including Clio, Leap, Proclaim, ActionStep and Osprey Approach, alongside Outlook and Google Calendar. We check your specific setup during the free demo and tell you straight if it needs custom work.
The agent gathers all relevant party names at intake before any consultation is confirmed. We can either pause the booking pending your manual conflict check or route the enquiry to a fee earner who confirms before booking.
Yes. We handle data under UK GDPR and the Data Protection Act 2018, and Voqal AI Ltd is a UK-registered company. We can sign NDAs and a Data Processing Agreement on request.
Yes. We build a separate after-hours flow with your on-call rota — urgent calls escalate immediately to the duty solicitor, all others take a detailed message for next-day follow-up.