Built for private GPs, consultants, and specialist clinics. Triages routine patient enquiries, books and reschedules appointments, handles after-hours overflow, and escalates urgent symptoms to your duty clinician — all under UK GDPR.
Reception staff are stretched between front desk, phones, and chasing referrals. Patients calling at lunchtime or after 6pm get voicemail or an engaged tone — and PATLive (2023) found 80% of voicemail callers won’t leave a message. For private practice, every dropped enquiry is a self-pay patient choosing a different clinic.
Routine bookings, reschedules, and FAQ enquiries handled end-to-end so your reception team can focus on patients in front of them, referrals, and clinical admin.
Picks up evenings, weekends, lunch breaks, and morning rush overflow. Patients get an immediate, personalised response — not a voicemail.
Detects red-flag symptoms per your protocol (chest pain, severe bleeding, mental health crisis) and escalates immediately to your duty clinician or NHS 111 / 999 routing.
Voqal AI Ltd is a UK-registered company (Companies House 17080303). Calls are encrypted in transit and at rest. We process data under UK GDPR and the Data Protection Act 2018 and never use patient data to train external models.
Consultations, follow-ups, scans, blood draws — booked, moved, or cancelled in a single call.
Captures details, insurance or self-pay status, referral information, and books a first consultation.
Triages routine queries to the right pathway — collection, pharmacy, or callback from a clinician.
Red-flag symptoms escalated per your protocol; routine enquiries booked for next available.
Yes. Voqal AI Ltd (Companies House 17080303) processes all data under UK GDPR and the Data Protection Act 2018. Calls are encrypted in transit and at rest. Patient data is never used to train external AI models. We can sign a Data Processing Agreement on request.
We build a triage flow with you. The agent listens for clinical red flags you define (chest pain, severe bleeding, mental health crisis, paediatric emergencies) and immediately escalates per your protocol — transferring to your duty clinician, the on-call doctor, or directing to NHS 111 / 999 as appropriate.
Yes. We integrate with Cliniko, Semble, Pabau, MediGate, Heydoc, Cal.com, Google Calendar, and Outlook. Custom integrations via webhook or Zapier for any other system.
It’s primarily aimed at private clinics, consultants, and specialist practices. NHS GP practices have specific NHS Digital procurement requirements; we can discuss whether Voqal fits your specific commissioning route.
Personalised demo within 24 hours. Full deployment typically a few days, with phone-forwarding taking under 10 minutes.
From £197/month, no contracts. Personalised demo within 24 hours.